Refund policy

Return & Refund Policy

We take pride in the quality of our products and our commitment to customer service. If you’re not completely satisfied with your order, please review our return and refund guidelines below.

📦 Returns Due to Our Error

If we shipped the wrong item or made a mistake on your order:

• We’ll cover the return shipping costs

• We’ll refund your original shipping charges (if the incorrect item made up the majority of the shipment)

• No restocking fees will apply

🔁 Customer-Initiated Returns

If parts were ordered in error or an order was cancelled too late:

• Contact us within 10 days of your order

• A 15% restocking fee will apply

• A 5% repackaging fee may apply if parts are not returned in original condition

• Return shipping must be prepaid by the customer

• Items must be new, unused, and eligible for resale

📝 Return Authorization Required

All returns must:

• Be pre-approved by VH MFG., Inc.

• Include the return authorization paperwork in the package

• Only approved items in resalable condition will be credited

To request a return, email sales@polytin.com

🚫 Non-Returnable Items

The following items are not eligible for return:

• Special order or non-stocked parts

• Custom or personalized items

• Hazardous materials (e.g., flammable liquids or gases)

• Sale or clearance items

• Gift cards

🔍 Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged or incorrect item, email sales@polytin.com immediately so we can make it right.

🔄 Exchanges

To make an exchange:

1. Return the original item

2. Place a new order once the return is approved

💳 Refunds

Once your return is received and inspected:

• You’ll receive an email confirmation

• If approved, your refund will be issued to your original payment method

• Please allow 5–10 business days for processing by your bank or credit card provider

Questions?
Contact our support team at sales@polytin.com